Over the years DS Group has become a center of excellence in providing technologies and solutions for multimedia, multichannel and multidevice contact centers for both small and large businesses.
DS Group’s strategy consists of a multi-channel strategy which consists in an integration between Contact Center systems and Unified Communication technologies that allows to support the common operators in customer’s calls requiring specific knowledges. Company’s professionals with specialized skills are available to give quick and efficient solutions transforming the traditional contact center into a “Competence Center“.
Within this context DS Group develops solutions able to manage in an “automatic” way many of the interactions with customers. This structure allow to reduce service operating costs in terms of both time and personnel (agents call center) involved.
The union of Voice responders (Interactive voice responce – IVR) and SMS on each telephone and recently the creation of specific m-site/app for the new smartphones generation allow to simplify and shorten service delivery times as well as to improve quality and efficiency.