Industries

DS Group has been working with the major mobile operators in Italy in order to provide advanced solutions in customers service market such as the Contact Center.
The company, in particular, is specialized in providing technologies and services related to the area of CRM (Customer Relationship Management) and is recognized as a center of excellence in all those technologies and solutions (multimedia, multichannel, multidevice) that allow to manage the interaction between customers and operators in an “automatic” way.
These solutions allow to optimize and reduce considerably the management costs both in terms of time spent by the operator that in terms of operators number involved in the process.
Indirectly DS Group proposes itself also as a partner of the leading mobile operators in the provision of mobility solutions for their corporate clients giving them the opportunity to complete the operator’s “core” connectivity offer, hardware and data centers.