Combenia Store App
The complete solution for in-store staff
Omnichannel Retail begins here
Full coverage of all in-store activities. And so much more.
Why choose Store App
The phisycal store is the weak point of the Omnichannel Retail strategy
The customer is not identified
Not all products are sold
Availability and stocks are not known through the whole network
The store is not connected with the other sales channels and corporate systems
This means
On the customer’s side
An incomplete, unsatisfactory and uncustomized shopping experience
On the brand’s side
Lost sales and customer dissatisfaction
Our solution
Providing in-store staff with a comprehensive tool with: Retailing, Clienteling, and Operations functionalities.
What is Store App
Store App can offerall of the store functionalities , with a unique user experience, inside of a single mobile app.
Sales and checkout process, customer relationship, store operations: an all-in-one working tool for in-store staff.
Retailing
Full sales experience
Clienteling
Accurate customer management
Operations
Full operative efficiency
The physical store meets the Omnichannel experience.
Endless possibilities for in-store sales assistants
Retailing
Product catalog
- Full access to the whole catalog, both available and unavailable items
- Sales guide with upselling and cross-selling product suggestions
- Product features and info
Sales and checkout
- One single sales process for both available and unavailable products
- Direct integration with cash desk, payment and report systems
- Full management of discounts and promotions
Clienteling
Customer Relationship
- Full access to the CRM with all customer data
- Creation of new customer account that can be associated with the store visit
Profiling and assistance
Preferences and purchase history analysis to foster direct and customized communication
Operations
Information management
Multiple filters to access product information and stock availability
Full and cross-channel access to stock
Access to the stock of all sales channels (physical shop, other stores, online store, central warehouse) and management of orders and bookings
One product, endless benefits
- Conversion Rate increase
- Reduction of lost-sales rate
- Average customer spending increase
- More customer data
- Centralized sales operations
- Better brand image
- Stock optimization
- Increase in operative efficiency
- Better performance analysis
- Better information flow through brand, stores and customers