Having a high-performance and user-centric Contact Center is a common goal of every sector leader. This is why DS Group offers Contact Center Infrastructure: a set of tools and technologies capable of improving the customer experience and methods of dialogue with users and stakeholders.
DS Group helps companies design contact centres suited to implementing a service that promotes an increasingly personalized customer relationship, adopting managed automatic systems such as semantic engines, speech recognition and automated assistance.
Contact Center Infrastructure creates a customized support service, available on multiple access channels. Thus, the customer receives quick and timely feedback, with a reduction of waiting times. Physical operators are supported in their activities, improving performance and quality of service.
Contact Center Infrastructure solutions provide effective answers to users through automatic systems (voice recognition, automatic responders, virtual assistance, etc.). This brings about in an increase in service coverage and a reduction in operating costs.
DS Group solutions integrate easily with the company management software in use. The various contact channels are increased and managed more effectively, coordinating communication through a single platform.
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DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.
Omnichannel approach
Revolutionise your customers’ shopping experience, ensuring continuity between physical and digital channels and offering smooth and consistent interactions, in-store, remote or self-service.
Personalised experience
Put the customer at the centre, offering a tailored experience based on preferences, purchase history and behaviour, to make each customer feel “pampered” and at the centre of attention.
Artificial Intelligence
Empower your sales team with intelligent suggestions. AI analyses customer profile and purchase data to propose the Best Next Action, supporting up-selling, cross-selling and loyalty strategies.
Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.
Convenient and efficient interaction
A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in store. A unique and convenient customer experience.
Endless Aisle
Sales assistants can display the entire catalogue, access additional and digital information and create ad-hoc customer looks.
Personalised suggestions
Thanks to Artificial Intelligence, sales assistants can make personalised suggestions to the customer, enhancing the shopping experience and increasing sales opportunities.
DS Group accompanies companies in the integration of intelligent, autonomous agents capable of generating real value in business processes.
Agentic AI for business
By 2028, 33% of enterprise applications will integrate autonomous agents and 15% of decisions will be entrusted to them.
Operational efficiency
AI agents automate repetitive tasks, optimise processes and free up resources for activities with greater strategic value.
Accessible to all
Modular, no-code solutions make Agentic AI accessible to every business function, accelerating adoption and fuelling innovation.
DS Group are leaders in the design and development of software tailored to each mobile business process.
Sales activities
Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.
On-field operations
The solutions allow on-field personnel to carry out operational activities directly on mobile devices.
Customer oriented
The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.
The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.
Driving strategy
Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.
Business Intelligence and Business Analytics
The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.
Microsoft Power BI
Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.