Personalized and recognizable communication

Companies use instant messaging services, such as SMS, to communicate effectively and personally with customers. 

With the Phone Message solution, it is possible to personalize the sender of messages by using an alphanumeric identifier (Alias) instead of a phone number, making it easier for recipients to recognize received messages and associate them with the brand.



Learn more about the use of Aliases If you want to learn more, check out the regulations for enterprise messaging services
Delibera 12/23/CIR dell’AGCOM

The advantages of Phone Message

Improves brand visibility

A personalized sender, such as SMS Aliases, makes the company name instantly recognizable to the customer and increases brand visibility.

Increases customer satisfaction

Business messaging via SMS Aliases provides a tailored experience for customers, improving customer satisfaction.

Higher conversion rate and engagement

Messaging with Alias SMS captures audience interest quickly, fostering a high open rate and increased conversion and retention.

Instant messaging management

DS Group has been adopting an implementation model for years to create customized solutions to meet business needs.

With DS Group’s Phone Message service, a complete solution is offered to manage the sending of SMS. Companies can send personalized and branded messages to their customers, characterized by a sender identification code that complies with the regulations established by the Authority for Guarantees in Communications (AGCOM) in Italy, thus guaranteeing, the security of business communications.

With the Phone Message service, companies can communicate with their customers in a secure and regulated manner.

Do you need more information?

Sales Agents App

Support for your mobile sales activities.

DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.

All in one management

Optimize the management of sales agents’ order entry and return processes, from a single device.

Up-to-date content

Easily view catalogues, price lists and data that are always kept up-to-date on product availability.

Sales monitoring

Monitor sales and performance in real time.

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Distance Sales

The new contact and sales channel.

Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.

Distance Sales Platform - 1to1 Live Shopping

Convenient and efficient interaction

A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in-store. A unique and convenient customer experience.

Endless Aisle

Sales assistants can display the entire catalogue, access additional and digital information and create ad hoc looks for the customer.

Payment and delivery

The Distance Sales process ends with online payment and home delivery or pick up at the customer’s store of choice.

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Artificial Intelligence

An indispensable commodity.

A tailor-made solution to cater to customers’ need for efficiency and competitiveness, thanks to the integrated use of Artificial Intelligence.

AI for business

Over 15% of customer relationship services are managed by artificial intelligence-based software.

Increased ROI

Investments in Artificial Intelligence result in increased competitiveness and a significant ROI.

4 solutions

Our four main AI solutions are: speech recognition, chatbots (intelligent virtual assistants), computer vision and predictive analytics.

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Mobile Solutions

All our expertise at the service of your business.

DS Group are leaders in the design and development of software tailored to each mobile business process.

Sales activities

Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.

On-field operations

The solutions allow on-field personnel to carry out operational activities directly on mobile devices.

Customer oriented

The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.

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Data Analytics

Only what is measured can be improved

The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.

Driving strategy

Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.

Business Intelligence and Business Analytics

The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.

Microsoft Power BI

Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.

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