Through the use of Service Design we integrate Design Thinking with Agile methodology, with a special focus on customer experience. Thus, DS Group creates solutions that shape apps, services and tools that are perfectly in line with user needs and business requirements.In fact, DS Group has an in-house design team who are able to develop output in a scalable manner, thus reducing costs and development times.
Identifying user needs
Creating empathy through observation and carrying out interviews.
Competitive analysis and combining research and benchmark results in order to define multiple concepts.
Implementing prototypes in order to actualize the concepts.
Testing with users and getting feedback.
Drafting the documentation related to the solution and sharing the same with the various stakeholders.
Do you need more information?
DS Group utilizes a wide range of tools to provide outputs, through Service Design projects, that are specifically tailored to the needs of client companies.
Mapping the entire service delivery process, with a list of the activities as well as the personnel involved in the aforementioned throughout every phase.
Analysis of the platform as-is to assess compliance with the principles of usability and identify possible improvements.
“Low fidelity” layout to outline page content.
Static graphics output that defines the interface to be developed.
Interactive prototypes to simulate the final user experience.
DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.
Omnichannel approach
Revolutionise your customers’ shopping experience, ensuring continuity between physical and digital channels and offering smooth and consistent interactions, in-store, remote or self-service.
Personalised experience
Put the customer at the centre, offering a tailored experience based on preferences, purchase history and behaviour, to make each customer feel “pampered” and at the centre of attention.
Artificial Intelligence
Empower your sales team with intelligent suggestions. AI analyses customer profile and purchase data to propose the Best Next Action, supporting up-selling, cross-selling and loyalty strategies.
Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.
Convenient and efficient interaction
A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in store. A unique and convenient customer experience.
Endless Aisle
Sales assistants can display the entire catalogue, access additional and digital information and create ad-hoc customer looks.
Personalised suggestions
Thanks to Artificial Intelligence, sales assistants can make personalised suggestions to the customer, enhancing the shopping experience and increasing sales opportunities.
DS Group accompanies companies in the integration of intelligent, autonomous agents capable of generating real value in business processes.
Agentic AI for business
By 2028, 33% of enterprise applications will integrate autonomous agents and 15% of decisions will be entrusted to them.
Operational efficiency
AI agents automate repetitive tasks, optimise processes and free up resources for activities with greater strategic value.
Accessible to all
Modular, no-code solutions make Agentic AI accessible to every business function, accelerating adoption and fuelling innovation.
DS Group are leaders in the design and development of software tailored to each mobile business process.
Sales activities
Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.
On-field operations
The solutions allow on-field personnel to carry out operational activities directly on mobile devices.
Customer oriented
The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.
The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.
Driving strategy
Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.
Business Intelligence and Business Analytics
The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.
Microsoft Power BI
Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.