Customer centric and omnichannel

Combenia is the new and innovative platform that empowers the Sales Assistant in 3 assisted ways of selling:
In store, at a distance and Assisted Self-Service

Three ways to increase customer loyalty and boost sales

In store

Supports Sales Assistants through the entire customer buying journey.

The Sales Assistant can immediately access customer data or product information.

It is also possible to purchase products that are not available in the store (endless aisle function).

Payment can be taken directly on the mobile device using the App, avoiding checkout at the till.

At a distance

The Distance Sales module of Combenia allows Sales Assistants to support the customer via a special ‘one to one’ video call.

During the session, the Sales Assistant can use AI suggestions based on the customer’s profile to show targeted products.

The Sales Assistant can create outfits in real time and then show it “live” to the customer to help show the features as realistically as possible.

The live experience ends with secure payment by the customer directly on the platform and with the Sales Assistant always present.


Combenia is the only platform that enables a new and innovative “Assisted Self-Service” way of purchasing.

The Sales Assistant could prepare an outfit with newly available products and send it to the client.

The customer could then see this new look by tapping on the link.

In this environment the client could interact via chat or request a live session with the Sales Assistant.

Once they decide to purchase they could buy the new products remotely and proceed to payment.

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Distance Sales

The new contact and sales channel.

Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.

Distance Sales Platform - 1to1 Live Shopping

Convenient and efficient interaction

A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in-store. A unique and convenient customer experience.

Endless Aisle

Sales assistants can display the entire catalogue, access additional and digital information and create ad hoc looks for the customer.

Payment and delivery

The Distance Sales process ends with online payment and home delivery or pick up at the customer’s store of choice.

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Artificial Intelligence

An indispensable commodity.

A tailor-made solution to cater to customers’ need for efficiency and competitiveness, thanks to the integrated use of Artificial Intelligence.

AI for business

Over 15% of customer relationship services are managed by artificial intelligence-based software.

Increased ROI

Investments in Artificial Intelligence result in increased competitiveness and a significant ROI.

4 solutions

Our four main AI solutions are: speech recognition, chatbots (intelligent virtual assistants), computer vision and predictive analytics.

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Data Analytics

Only what is measured can be improved

The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.

Driving strategy

Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.

Business Intelligence and Business Analytics

The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.

Microsoft Power BI

Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.

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Mobile Solutions

All our expertise at the service of your business.

DS Group are leaders in the design and development of software tailored to each mobile business process.

Sales activities

Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.

On-field operations

The solutions allow on-field personnel to carry out operational activities directly on mobile devices.

Customer oriented

The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.

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Sales Agents App

Support for your mobile sales activities.

DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.

All in one management

Optimize the management of sales agents’ order entry and return processes, from a single device.

Up-to-date content

Easily view catalogues, price lists and data that are always kept up-to-date on product availability.

Sales monitoring

Monitor sales and performance in real time.

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