The new assisted and personalized purchasing dynamics

With Distance Sales, DS Group offers a new sales and contact channel. Distance Sales guarantees the best that shopping experiences have to offer, halfway between a physical store and an e-commerce. Users thus have the opportunity to partake of a personalized total in-store purchase experience, without physically going to the store. At the same time, Distance Sales offers sales assistants a platform that is simple to use and easily integrated: the sales process is enhanced with optimized digital content and tools to maximize every selling opportunity.

Discover the new assisted and bespoke purchasing dynamics now.

The competitive advantages of Distance Sales

Convenient and efficient interaction

Distance Sales offers you a new digital selling ceremony for your brand that does not replace but rather supplements what takes place in-store. A unique and convenient customer experience.

Bespoke e human touch

DS Group provides you with a tailor-made Distance Sales platform suited to your business needs. Digital tools enable the skills of your sales assistants, further enhancing the added value of human contact.

Endless aisle

Your sales assistants can adequately display the entire catalogue, access additional and digital information to enhance the product description (even with 3D renderings, videos and detailed data sheets) and create ad hoc looks for customers.

Clienteling

Schedule your customers’ appointments and manage your sales team in the best possible way. Enable timely follow-up activities by maing the most of the platform’s features.

Next Best Action

You can monitor every sales experience: real-time suggestions activated by Artificial Intelligence guarantee complete customer satisfaction.

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The 5 steps of Distance Sales

Lead generation

Promote Distance Sales on your digital channels (internet, social, DEM). Invite your customers to a remote store visit right from their device, guaranteeing a dedicated sales assistant.

Engagement

The customer selects the date, time, store and sales assistant for the virtual store visit. Then a login link is sent. This is just one of the many customer engagement methods that Distance Sales offers.

Welcome to Distance Sales

The sales assistant shows the store and the products to the remotely connected user through a dedicated device. The sales ceremony is natural, just as it is in the store.

Payment and delivery

The Distance Sales process ends with online payment and home delivery. The customer can also choose to pick up the order at their store of choice.

Checking delivery status and follow-up

The customer can check the delivery status in real time. Utilizing the information collected, the brand can activate marketing actions aimed at building customer loyalty.

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Distance Sales for Fashion

With Distance Sales, DS Group provides Fashion brands with a new immersive mode wherein the dedicated Sales Assistant shares a total experience with their customer, guiding them in keeping with the steps of the luxury selling ceremony: new collections, outfits and personalized advice are offered remotely.

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Distance Sales. A successful implementation by DS Group.

Consultancy to organize the “digital ceremony” with a “tailor-made” approach, through the creation of an exclusive channel dedicated to each Customer.

Creation of asset renderings required for the digital product catalogue and virtual environments

Personalized training, coaching and constant support

Integration with the corporate ecosystem and with automatic payment systems

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Distance Sales

The new contact and sales channel.

Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.

Convenient and efficient interaction

A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in-store. A unique and convenient customer experience.

Endless Aisle

Sales assistants can display the entire catalogue, access additional and digital information and create ad hoc looks for the customer.

Payment and delivery

The Distance Sales process ends with online payment and home delivery or pick up at the customer’s store of choice.

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Artificial Intelligence

An indispensable commodity.

A tailor-made solution to cater to customers’ need for efficiency and competitiveness, thanks to the integrated use of Artificial Intelligence.

AI for business

Over 15% of customer relationship services are managed by artificial intelligence-based software.

Increased ROI

Investments in Artificial Intelligence result in increased competitiveness and a significant ROI.

4 solutions

Our four main AI solutions are: speech recognition, chatbots (intelligent virtual assistants), computer vision and predictive analytics.

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Data Analytics

Only what is measured can be improved

The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.

Driving strategy

Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.

Business Intelligence and Business Analytics

The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.

Microsoft Power BI

Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.

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Mobile Solutions

All our expertise at the service of your business.

DS Group are leaders in the design and development of software tailored to each mobile business process.

Sales activities

Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.

On-field operations

The solutions allow on-field personnel to carry out operational activities directly on mobile devices.

Customer oriented

The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.

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Sales Agents App

Support for your mobile sales activities.

DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.

All in one management

Optimize the management of sales agents’ order entry and return processes, from a single device.

Up-to-date content

Easily view catalogues, price lists and data that are always kept up-to-date on product availability.

Sales monitoring

Monitor sales and performance in real time.

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Wholli

A new partnership between brands and wholesalers.

The new exclusive integrated business suite by DS Group for Fashion brands to maximize sales.

For the brand

Wholli allows Fashion brands to optimize stock management from a unified perspective and to generate additional business, displaying sell-out in real time.

For the wholesaler

Wholli allows wholesalers to increase full-price sales by having an “endless aisle” stock, as a qualified on-site presence for the brand.

Bespoke

Cloud-based customizable solutions, to respond to the needs of the brand.

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