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For 30 years DS Group is the innovation consultant for brands in every business sector, thanks to bespoke solutions designed in line with luxury canons and high-performance products with a view to digital evolution and unified commerce.
We create new types of digital innovation, to provide you with assets that will be effective in your business sector.
We offer high quality and performance standards, with a brand new offering for your company.
We promote sustainable digital development, which meets the needs of every user from a human-centric perspective.
Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.
Convenient and efficient interaction
A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in-store. A unique and convenient customer experience.
Sales assistants can display the entire catalogue, access additional and digital information and create ad hoc looks for the customer.
Payment and delivery
The Distance Sales process ends with online payment and home delivery or pick up at the customer’s store of choice.
A tailor-made solution to cater to customers’ need for efficiency and competitiveness, thanks to the integrated use of Artificial Intelligence.
AI for business
Over 15% of customer relationship services are managed by artificial intelligence-based software.
Investments in Artificial Intelligence result in increased competitiveness and a significant ROI.
Our four main AI solutions are: speech recognition, chatbots (intelligent virtual assistants), computer vision and predictive analytics.
The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.
Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.
Business Intelligence and Business Analytics
The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.
Microsoft Power BI
Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.
DS Group are leaders in the design and development of software tailored to each mobile business process.
Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.
The solutions allow on-field personnel to carry out operational activities directly on mobile devices.
The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.
DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.
All in one management
Optimize the management of sales agents’ order entry and return processes, from a single device.
Easily view catalogues, price lists and data that are always kept up-to-date on product availability.
Monitor sales and performance in real time.
We supported Vorwerk Folletto Italia in its digital transformation process by creating an Order Management tool for Folletto commercial network agents, with significant benefits in terms of increased efficiency of sales process and quality of service.
With the aid of our Smart Showroom solution a renowned fashion brand was able to quickly and successfully activate a new contact channel through which they could share the unique experience of remotely presenting and selling new collections with their buyers.
For CDA, a leading distribution consortium in the Italian beverage sector, we implemented Smart Horeca, to improve promotion and order entry activities and facilitate customers and partners in the reordering process, in consulting catalogues and in accessing news and multimedia content.
Several fashion brands use the Sales Agents App, our multi-platform and multi-device software, that is designed to support sales agent activities and optimize the management of order entry and return processes.
Our App offers customers additional activities and services when purchasing a travel package: managing new bookings, viewing the entire catalogue, integrating with loyalty programs, as well as assistance via chat.
Thanks to our App, sales assistants assigned to the brand’s point of sale inside a shopping centre can view the product catalogue and availability on their device, as well as track sales and performance.