Maximizing the value of the customer relationship requires swift and targeted actions. Our Customer Engagement solutions enable different levels of interaction, tailored to the context and the user’s real needs.
From the first automated contact with an AI agent to a fully personalized remote sales session, every touchpoint is crafted to create value, ensure seamless continuity, and deliver an engaging, tailored customer experience.
DS Group supports companies in the design and implementation of effective digital journeys, orchestrating four different contact phases – from the first message to real-time support – to increase engagement, improve satisfaction, and accelerate conversion.
Not just a simple chatbot, but an intelligent and proactive agent. It recognises the context, understands needs and guides the customer towards the most effective solution, completely independently.
When the interaction requires human assistance, the customer is put in touch with a dedicated operator who takes charge of the conversation, offering immediate, personalised and decisive support.
The customer receives a personalised link and accesses a tailor-made experience, where they can explore and purchase independently or with live support from a salesperson.
The customer comes into direct contact with the salesperson for a live, interactive, and guided session, where they receive support, advice, and sales assistance — even remotely.
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It is a virtual agent that intelligently interprets customer needs and independently provides personalised responses, reducing waiting times and guiding the conversation in a natural way.
When the interaction requires more in-depth advice or personalised support, the customer can choose to interact live with a specialist operator to receive tailored support.
A live, ‘four-hands remote’ interaction, powered by patented technology, through which the customer is guided by an experienced salesperson or consultant throughout the entire purchase process, ensuring personalized support, targeted advice, and an engaging customer experience.
DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.
Omnichannel approach
Revolutionise your customers’ shopping experience, ensuring continuity between physical and digital channels and offering smooth and consistent interactions, in-store, remote or self-service.
Personalised experience
Put the customer at the centre, offering a tailored experience based on preferences, purchase history and behaviour, to make each customer feel “pampered” and at the centre of attention.
Artificial Intelligence
Empower your sales team with intelligent suggestions. AI analyses customer profile and purchase data to propose the Best Next Action, supporting up-selling, cross-selling and loyalty strategies.
Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.
Convenient and efficient interaction
A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in store. A unique and convenient customer experience.
Endless Aisle
Sales assistants can display the entire catalogue, access additional and digital information and create ad-hoc customer looks.
Personalised suggestions
Thanks to Artificial Intelligence, sales assistants can make personalised suggestions to the customer, enhancing the shopping experience and increasing sales opportunities.
DS Group accompanies companies in the integration of intelligent, autonomous agents capable of generating real value in business processes.
Agentic AI for business
By 2028, 33% of enterprise applications will integrate autonomous agents and 15% of decisions will be entrusted to them.
Operational efficiency
AI agents automate repetitive tasks, optimise processes and free up resources for activities with greater strategic value.
Accessible to all
Modular, no-code solutions make Agentic AI accessible to every business function, accelerating adoption and fuelling innovation.
DS Group are leaders in the design and development of software tailored to each mobile business process.
Sales activities
Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.
On-field operations
The solutions allow on-field personnel to carry out operational activities directly on mobile devices.
Customer oriented
The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.
The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.
Driving strategy
Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.
Business Intelligence and Business Analytics
The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.
Microsoft Power BI
Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.