Having a high-performance and user-centric Contact Center is a common goal of every sector leader. This is why DS Group offers Contact Center Infrastructure: a set of tools and technologies capable of improving the customer experience and methods of dialogue with users and stakeholders.
DS Group helps companies design contact centres suited to implementing a service that promotes an increasingly personalized customer relationship, adopting managed automatic systems such as semantic engines, speech recognition and automated assistance.
Contact Center Infrastructure creates a customized support service, available on multiple access channels. Thus, the customer receives quick and timely feedback, with a reduction of waiting times. Physical operators are supported in their activities, improving performance and quality of service.
Contact Center Infrastructure solutions provide effective answers to users through automatic systems (voice recognition, automatic responders, virtual assistance, etc.). This brings about in an increase in service coverage and a reduction in operating costs.
DS Group solutions integrate easily with the company management software in use. The various contact channels are increased and managed more effectively, coordinating communication through a single platform.
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Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.
Convenient and efficient interaction
A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in-store. A unique and convenient customer experience.
Sales assistants can display the entire catalogue, access additional and digital information and create ad hoc looks for the customer.
Payment and delivery
The Distance Sales process ends with online payment and home delivery or pick up at the customer’s store of choice.
A tailor-made solution to cater to customers’ need for efficiency and competitiveness, thanks to the integrated use of Artificial Intelligence.
AI for business
Over 15% of customer relationship services are managed by artificial intelligence-based software.
Investments in Artificial Intelligence result in increased competitiveness and a significant ROI.
Our four main AI solutions are: speech recognition, chatbots (intelligent virtual assistants), computer vision and predictive analytics.
The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.
Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.
Business Intelligence and Business Analytics
The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.
Microsoft Power BI
Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.
DS Group are leaders in the design and development of software tailored to each mobile business process.
Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.
The solutions allow on-field personnel to carry out operational activities directly on mobile devices.
The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.
DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.
All in one management
Optimize the management of sales agents’ order entry and return processes, from a single device.
Easily view catalogues, price lists and data that are always kept up-to-date on product availability.
Monitor sales and performance in real time.