Through the use of Service Design we integrate Design Thinking with Agile methodology, with a special focus on customer experience. Thus, DS Group creates solutions that shape apps, services and tools that are perfectly in line with user needs and business requirements.In fact, DS Group has an in-house design team who are able to develop output in a scalable manner, thus reducing costs and development times.
Identifying user needs
Creating empathy through observation and carrying out interviews.
Competitive analysis and combining research and benchmark results in order to define multiple concepts.
Implementing prototypes in order to actualize the concepts.
Testing with users and getting feedback.
Drafting the documentation related to the solution and sharing the same with the various stakeholders.
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DS Group utilizes a wide range of tools to provide outputs, through Service Design projects, that are specifically tailored to the needs of client companies.
Mapping the entire service delivery process, with a list of the activities as well as the personnel involved in the aforementioned throughout every phase.
Analysis of the platform as-is to assess compliance with the principles of usability and identify possible improvements.
“Low fidelity” layout to outline page content.
Static graphics output that defines the interface to be developed.
Interactive prototypes to simulate the final user experience.
Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.
Convenient and efficient interaction
A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in-store. A unique and convenient customer experience.
Sales assistants can display the entire catalogue, access additional and digital information and create ad hoc looks for the customer.
Payment and delivery
The Distance Sales process ends with online payment and home delivery or pick up at the customer’s store of choice.
A tailor-made solution to cater to customers’ need for efficiency and competitiveness, thanks to the integrated use of Artificial Intelligence.
AI for business
Over 15% of customer relationship services are managed by artificial intelligence-based software.
Investments in Artificial Intelligence result in increased competitiveness and a significant ROI.
Our four main AI solutions are: speech recognition, chatbots (intelligent virtual assistants), computer vision and predictive analytics.
The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.
Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.
Business Intelligence and Business Analytics
The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.
Microsoft Power BI
Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.
DS Group are leaders in the design and development of software tailored to each mobile business process.
Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.
The solutions allow on-field personnel to carry out operational activities directly on mobile devices.
The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.
DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.
All in one management
Optimize the management of sales agents’ order entry and return processes, from a single device.
Easily view catalogues, price lists and data that are always kept up-to-date on product availability.
Monitor sales and performance in real time.